Refund policy
You can always contact us for any return questions at hello@deddybears.com.au.
Change of Mind Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To start a return, you can contact us at hello@deddybears.com.au.
If your return is accepted, we’ll send you return instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Postage on all returns will be the responsibility of the purchaser.
Faulty Products
If your product arrives in a faulty or damaged condition, we are committed to resolving the issue promptly.
To initiate a return for a faulty product, please fill in the Returns contact form within 7 days of receiving your order. Provide your order number, a description of the fault, and a relevant photo of the fault.
For faulty products, we offer a full refund or replacement at no additional cost to you.
Once we receive and inspect the faulty product, we will process your refund or send a replacement product within 5 business days.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@deddybears.com.au.
Contact Information
For any shipping or return inquiries, please contact our customer service team using the Contact Form.
We appreciate your understanding and cooperation. Thank you for shopping with Deddy Bears Australia!