FAQ

Frequently Asked Questions:

1. What are Deddy Bears?

Deddy Bears are a unique collection of creepy-cute plush toys that blend spooky aesthetics with adorable designs. They cater to fans of Halloween, gothic trends, and collectors seeking distinctive plush characters.

2. What products do you offer?

Our product range includes:

• Large Deddy Bears: 30cm plush toys featuring various characters.

• Lil' Coffin Dodgers: 15cm mini plushies with their own unique backstories.

• Mystery Blind Bags: Surprise bags containing a random Deddy Bear character for collectors.

We also release seasonal and limited-edition collections, such as our Easter and Christmas series.

3. Do you ship internationally?

Yes, we offer international shipping to several countries, including the United States, Canada, the United Kingdom, New Zealand, and Australia. Shipping fees and delivery times vary based on the destination.

4. How can I place an order?

Orders can be placed directly through our website. Simply browse our collections, add desired items to your cart, and proceed to checkout. We accept various payment methods, including major credit cards and digital payment options.

5. What is your return policy?

We accept returns within 30 days of purchase, provided the items are in their original condition. Customers are responsible for return shipping costs unless the product is defective or incorrect. For detailed information, please refer to our Returns Policy.

6. How can I track my order?

Once your order is dispatched, you will receive a confirmation email with a tracking number and a link to track your shipment. Please allow 24 hours for the tracking information to update.

7. Are Deddy Bears suitable for children?

Deddy Bears are designed for collectors and fans of all ages. However, due to small parts and design elements, they may not be suitable for very young children. We recommend parental discretion for children under the age of 3.

8. How can I contact customer support?

For any inquiries or assistance, please reach out to our customer support team via our Contact Page. We strive to respond to all queries within 24 hours.

9. Do you offer gift wrapping or special packaging?

Currently, we do not offer gift wrapping services. However, our products are packaged with care to ensure they arrive in excellent condition.

10. How often do you release new collections?

We regularly update our product line with new and seasonal collections. To stay informed about upcoming releases and exclusive offers, consider subscribing to our newsletter or following us on social media.